One of our clients—a business that helps people buy and sell cars without the usual hassle—started doing regular team huddles a few years ago to spark small, continuous improvements. The results have been remarkable.

Here are just a few examples of the many improvements their employees have come up with:

• Created a smoother way to thank customers by streamlining how notes and cards are handled.

• Set up automated surveys to collect feedback from buyers and sellers.

• Started tracking key performance indicators with help from a Zoho consultant.

• Improved how calendar events are managed to make life easier for their concierge team.

These ideas didn’t come from executives or consultants. They came from frontline employees who saw things that could be better and had a regular, supportive space to be heard.

Here’s the key. It’s not about big, blockbuster ideas, and it’s not a one-and-done deal with this company. The secret to their success with this process is the regularly scheduled systematic routine of spotting small improvements that add up to huge savings and gains over time.

The company founder put it this way: “We implemented weekly huddles three years ago, and we have never missed one. It was a game-changer for the business, and it was so simple. Best thing we ever did for our company.”

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