One of our former clients, a Sport Clips franchise owner, told me something one time that goes to the heart of the power and value that companies get from engaging employees in systematic improvement processes:

“What you helped us understand is that what’s really important in boosting business is what’s happening between the four walls of my store. I had been spending most of my time and money on marketing, but if all those new clients came in and got a so-so experience, it was defeating the purpose.”

Working together, we shifted the focus inward – giving employees simple tools and techniques they could implement right away, holding more frequent team meetings to identify ideas for improvement, and making sure the owner’s team was as fired up to succeed as much as she was.

The results?

• Sales up 9.8%

• Average ticket size up 8%

• Stylist turnover down significantly

That’s especially notable in an industry where turnover rates typically run between 30-50% per year. But turnover isn’t just an industry curse – it’s a leadership challenge that can be tackled with a surge in employee engagement that can come from processes for systematic continuous improvement.

Here are simple ways to boost engagement and performance – no matter your industry:

• Listen for ideas.
  Employees see what customers want and where processes can improve.

• Act quickly.
  Implement small suggestions fast to build momentum.

• Recognize wins.
  Celebrate team achievements and improvements.

• Make improvement part of the job.
  It shouldn't be an extra task, but an embedded routine.

When improvement becomes part of everyday work, engagement and performance go up naturally. Like the situation at Sports Clips, big long-term gains are rooted in small, consistent actions that make every customer experience a memorable moment that keeps them coming back again and again.

Click on the link below – and I’ll show you how to get your team tuned in and turned on with a proven process for continuous improvement.

Schedule a free 30-minute discovery call

BONUS: When you sign-up for a call, you’ll get a step-by-step description of the Continuous Improvement Team Huddle.

"Better ever after!"