Systematic Continuous Improvement (SCI) Insights
Like pulling teeth
About a month ago during a routine exam, my dentist found some decay under a crown on an x-ray. So we scheduled an appointment to remove the crown, drill out the cavity, and put on a new crown. A fa... ...more
SCI
November 11, 2024•3 min read
Making accountability a place to learn.
I’ve been a passionate advocate for many years of what I call “constructive accountability.” According to research, the word accountability has negative connotations for the vast majority of people in... ...more
SCI
November 04, 2024•2 min read
Beating the clock.
The airline industry is obsessed with key performance indicators (KPIs). Of all the metrics they track, perhaps the most important is on-time departure and arrival. ...more
SCI
October 28, 2024•2 min read
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